Quality policy

55+ years of delivering quality components

Al Bassam International Factories is totally committed to understand and meet the quality needs and expectations of all our customers.

Al Bassam International Factories has a proud reputation of 55+ years of delivering quality components. We have established a comprehensive quality assurance system that allows our company to meet all the requirements of the ISO 9001:2015 quality assurance standard.

Our quality assurance system focuses on the following principles:

  • Quality is responsibility for every employee.
  • Ethical workmanship and customer satisfaction are paramount.
  • Products and services must be delivered on time upon the agreed price.

The entire  Al Bassam International Factories Team will adhere to the spirit and intent of our quality policy, as well as the directive of his quality assurance manual and its supporting quality system documentation. We will continue to progressively strive to ensure that customer satisfaction is achieved in all things and at all times.

 

Return Policy

1. For returns, Al Bassam will accept returns for defective products only.

2. For exchanges, Al Bassam will not accept exchanges.